Refund and Withdrawal Notice

DRAFT – awaiting legal approval. This text has not been through legal review yet, and the final version may differ. It will be replaced by the final text before the first sale.

Version: draft, 2026-11-09.

A 14-day, no-questions-asked refund on the TrailBuffer Pro passes, and how it works.

1. 14 days, no questions asked

Within 14 days of buying the annual (€14.99) or the 30-day (€4.99) Pro pass, you can ask for the full price back without giving a reason. This is a voluntary commitment and does not limit your statutory rights, for example your claims for faulty performance.

[LAWYER – KT3] Whether the voluntary 14-day refund meets the information duties for digital content alongside the Merchant of Record role, and the exact wording.

2. The statutory right of withdrawal

[LAWYER – KT3] The mandatory information on the statutory right of withdrawal (Hungarian Government Decree 45/2014), and whether a model information or a model withdrawal form is required. [LAWYER – KT2] Whom the withdrawal must be addressed to: the provider or Lemon Squeezy.

3. How to ask

Write to [DATA – support address, T92] from the email address you used for the purchase, or give the order number. Lemon Squeezy, the reseller, refunds the price to the same payment method; depending on your bank, it may take a few days to appear.

4. What happens after the refund

With the refund, the license key is disabled and the Pro features end. [OPEN – T88, MT-10] How the key is disabled (webhook or manual step) is not built yet.
As Pro also works without internet, the entitlement stored on the device may remain after the key is disabled until the app renews it online, at most until the entitlement token expires (at most 30 days).
Your routes and settings stay on your device; the Free features remain available.

5. Waiving the right of withdrawal

Not used today: you do not have to waive the right of withdrawal when buying, and the 14-day refund applies to both passes.

[LAWYER – KT3] If the pilot shows that abuse is frequent, under what conditions a consumer could waive the right of withdrawal for the 30-day pass.

6. Deleting local data and refunds

"Delete all my data" does not start a refund by itself, and does not cancel the purchase. If you want the price back within the 14 days, ask as described in section 3.